Privacy Policy at Casino Castle

At Casino Castle, safeguarding your trust begins with how we handle your personal data. This Privacy Policy outlines our methods of collecting, using, and protecting your information, ensuring transparency every step of the way. We invite you to carefully review this document to fully understand how your data is managed and to make informed choices about sharing information with us.

Information We Collect

Casino Castle is committed to ensuring your experience is both enjoyable and secure. To achieve this, we collect and manage information in a way that respects your privacy and enhances your interaction with our platform.

Personal Data

We recognize the importance of your personal data and take care to handle it responsibly.

Account Creation: When registering through our website or partner platforms, you’ll be asked to provide specific personal information such as your full name, email address, and preferred contact methods. While third-party services may require financial data (e.g., credit card details), Casino Castle does not directly process or store this sensitive information.
Optional Inputs: You may also share additional details voluntarily, such as feedback sent via live chat, email correspondence, or comments on our blog. These contributions, including suggestions or complaints, are carefully recorded and utilized to improve our services.
Device-Linked Data: Your interactions may reveal device-specific details like IP addresses, unique identifiers, and geolocation data, which help us offer a more customized experience.

These efforts ensure that we only collect what is necessary, focusing on enhancing your experience while prioritizing your privacy.

Non-Personal Data

We also gather non-identifiable information to optimize your experience without compromising your privacy.

Usage Metrics: By analyzing platform usage data—such as device type, browser, preferred language, session durations, and referral sources—we can refine our services to better suit user preferences.
Activity Records: Logs of your on-site interactions enable us to tailor content, improve navigation, and provide a seamless user journey.

This non-identifiable information allows us to fine-tune our platform, creating a smoother and more intuitive user experience for all players.

How We Use Your Information

Casino Castle employs your data thoughtfully, always guided by our Privacy Commitment. Every piece of information serves a defined purpose:

Enhancing your gaming account for a personalized experience;
Managing and maintaining your profile without handling financial transactions directly;
Refining our services through detailed analysis of user behavior;
Keeping you updated with important notifications and promotional offers;
Detecting, investigating, and preventing fraudulent or unauthorized activities to ensure platform security;
Complying with applicable laws, regulations, and official directives.

These practices ensure your information is used in meaningful ways, prioritizing both functionality and security.

Data Retention

We prioritize your control over your data. Should you wish to update or delete your personal details, simply send an email and we will process your request promptly.

Transactional records and other legally required data managed by third parties cannot be removed due to regulatory compliance.
A live chat feature will soon be available on our platform, allowing you to make real-time requests effortlessly.

This approach ensures your requests are handled with efficiency while maintaining compliance with legal obligations.

Your Rights as a User

Casino Castle is dedicated to empowering users with clear and actionable rights concerning their personal data:

Access to Data: You can request a detailed summary of the data we hold about you at any time.
Data Correction: If any personal information is inaccurate, reach out to us for immediate corrections.
Data Portability: You have the right to request your personal data in a portable format, enabling easier transfers to other service providers.
Opt-Out Options: Customize your communication preferences by unsubscribing from promotional content or setting limits on the data we collect for non-essential purposes.

These rights give you complete control over your data, ensuring a transparent and user-friendly experience.